Standard Swedish standard · SS-ISO 10004:2018

Quality Management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012, IDT)

Status: Withdrawn

· Replaced by: SS-ISO 10004:2019
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Standard Swedish standard · SS-ISO 10004:2018

Quality Management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012, IDT)
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Price: 1 140 SEK
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Scope
This International Standard provides guidance in defining and implementing processes to monitor and
measure customer satisfaction.
This International Standard is intended for use by organizations regardless of type, size or product
provided. The focus of this International Standard is on customers external to the organization.

Subjects

Quality management systems (04.080)


Buy this standard

Standard Swedish standard · SS-ISO 10004:2018

Quality Management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012, IDT)
Subscribe on standards - Read more Dölj
Price: 1 140 SEK
standard ikon pdf

PDF

Price: 1 140 SEK
standard ikon

Paper

Price: 1 824 SEK
standard ikon pdf + standard ikon

PDF + paper

Show more Show less

Product information

Language: English

Written by: SIS - Ledningssystem

International title:

Article no: STD-80001585

Edition: 1

Approved: 2/28/2018

No of pages: 48

Replaced by: SS-ISO 10004:2019