Standard Swedish standard · SS-ISO 10004:2018

Quality Management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012, IDT)

Status: Withdrawn

· Replaced by: SS-ISO 10004:2019

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Standard Swedish standard · SS-ISO 10004:2018

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Scope

This International Standard provides guidance in defining and implementing processes to monitor and
measure customer satisfaction.
This International Standard is intended for use by organizations regardless of type, size or product
provided. The focus of this International Standard is on customers external to the organization.

Subjects

Quality management systems (04.080)

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Quality Management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012, IDT)

Subjects

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